Development of Performance Monitoring Dashboard for Product Packaging Manufacturer by using Waterfall Methodology

Abstract

Implementation of a robust and advanced management information system can enhance the organizational efficiency by streamlining data management, improving decision-making processes, optimizing resource allocation, and facilitating seamless communication across all departments. PT. MPM wanted to increase organizational efficiency but discovered that the organization currently lacks an appropriate system for measuring and monitoring the performance of its core processes. In this research, a business intelligence (BI) solution was used to address the issue by developing a BI dashboard, i.e., sales performance dashboard and production performance dashboard. The waterfall approach was used as the development framework and Google Data Studio was utilized for developing the dashboard itself. The BI Dashboard offered clear and understandable information, pertinent and accurate data, as well as an interactive user interface, so the implemented system aided the business in making decisions or developing a business strategy. The BI Dashboard was evaluated through alpha and beta testing, and the users were satisfied with the BI Dashboard with an average score of 82%.