The An Impact Analysis Of Work Experience, Job Satisfaction, And Engagement On The Performance Of Gen Z Civil Servants: A Quantitative Study At The Surabaya Education Department
Abstract
As technology and digitalization evolve at a rapid pace, Generation Z is starting to dominate the workforce. Many industries, notably the State Civil Apparatus sector (Aparatur Sipil Negara/ASN), are exhibiting this generational change. Creating a great work experience poses new problems since Gen Z differs from earlier generations in many ways. This study intends to investigate how Gen Z State Civil Apparatus performance in the Surabaya Education Office is impacted by employee experience, job satisfaction, and engagement. A survey method was used to conduct a quantitative study, and 233 Gen Z employees were given questionnaires to complete in order to gather data.. The SmartPLS program was used to analyze the data using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results show that job happiness, employee engagement, and employee experience all significantly and favorably impact employee performance. These findings imply that improving these three elements may help Gen Z civil servants perform better.
Downloads
References
Angreni, D., Luh Putu Mahyuni. (2024). Work Hybrid, Work-Life Balance, Work Engagement, and Employee Performance. Quantitative Economics and Management Studies (QEMS). Vol. 5., No. 6., https://doi.org/10.35877/454RI.qems3333
Daya, S., Ayu, D., Lily, L., Universitas, B., & Jakarta, Y. (2024). Improving Employee Performance: The Impact of Engagement, Job Rotation, Compensation, and Motivation. 2(1), 44–54.
Desiana, PM, Andrias, MS, & Ahyinaa, G. S. (2024). the Mediating Effect of Employee Engagement and Well-Being on Turnover Intention in Indonesia. Problems and Perspectives in Management, 22(2), 477–487. https://doi.org/10.21511/ppm.22(2).2024.37
Edeh, E., Lo, W.-J., & Khojasteh, J. (2023). Review of Partial Least Squares Structural Equation Modeling (PLS- SEM) Using R: A Workbook. In Structural Equation Modeling: A Multidisciplinary Journal (Vol. 30, Issue 1). https://doi.org/10.1080/10705511.2022.2108813
Egenius, S., Triatmanto, B., & Natsir, M. (2020a). International Journal of Multicultural and Multireligious Understanding The Effect of Job Satisfaction on Employee Performance Through Loyalty at Credit Union (CU) Corporation of East Kutai District, East Kalimantan. International Journal of Multicultural and Multireligious Understanding, 7(10), 480–489.
Egenius, S., Triatmanto, B., & Natsir, M. (2020b). The Influence of Job Satisfaction on Employee Performance Through Loyalty at PT and Multireligious Understanding International Journal of Multicultural Credit Union (CU) Corporation of East Kutai District, East Kalimantan. 2018, 480–489.
Experience, E., Performance, E., Environment, C., & Environment, T. (2023). Article history : Keywords : Employee Experience; Employee Performance; Cultural Environment; Technological Environment; Harlianto, J., Rudi (2023) The corporate world is facing an extraordinary situation that organizations must deal if they want. January, 1–16.
Idris, Adi, KR, Soetjipto, BE, & Supriyanto, AS (2020). The mediating role of job satisfaction on compensation, work environment, and employee performance: Evidence from Indonesia. Entrepreneurship and Sustainability Issues, 8(2), 735–750. https://doi.org/10.9770/jesi.2020.8.2(44)
Lee, M., & Kim, B. (2023). Effect of Employee Experience on Organizational Commitment: Case of South Korea. Behavioral Science, 13(7) https://doi.org/10.3390/bs13070521
Prayogi, MA, Farisi, S., & Lesmana, MT (2023). Career competencies and employee performance: Mediating roles of job crafting and employee engagement in Islamic banking in North Sumatra, Indonesia. Problems and Perspectives in Management, 21(3), 206–218. https://doi.org/10.21511/ppm.21(3).2023.16
Ramadhan, DF (2023). The Influence of Employee Engagement and Organizational Culture on Employee Performance Through Turnover Intention as an Intervening Variable Figure 1 Employee Turnover in the Hospitality Industry". 6(3), 1965–1984.
Ratnawati, E., Sukidjo, & Efendi, R. (2020). The Effect of Work Motivation and Work Experience on Employee Performance. International Journal of Multicultural and Multireligious Understanding, 1(April), 145–152. https://doi.org/10.18415/ijmmu.v7i8.1809
Rizky, AO, Ramli, AH, & Mariam, S. (2023). Leader-Member Exchange, Communication Satisfaction, Job Satisfaction, Employee Engagement and Employee Performance. Lentera Bisnis Journal,12(3),667. https://doi.org/10.34127/jrlab.v12i3.891
Rulianti, E. (2019). The Influence of Work Experience and Compensation on Employee Performance. Journal of Entrepreneurship Management,16(2), 31. https://doi.org/10.33370/jmk.v16i2.314
.
Submitted
Accepted
Published
Issue
Section
License
Copyright (c) 2026 Benefit: Jurnal Manajemen dan Bisnis
This work is licensed under a Creative Commons Attribution 4.0 International License.
